App / Live
These terms set out the rules that apply when you access jili33, use your account wallet, or place any activity through our platform. Access and eligibility depend on your local law and the regions we currently serve — read these terms before you continue.
By creating an account or using any part of the jili33 platform, you confirm that you have read and accepted these terms in full. They apply to everything: account registration, wallet activity, game sessions, withdrawals and deposits made through bKash, Nagad or Rocket, and any communication you have with our support team. These terms do not override your local legal obligations. Where local law in your region places additional requirements on either party, those requirements stand alongside these terms. We may update these terms when necessary. The current version is always shown in your account dashboard after login — not held to a fixed date. If a change materially affects your rights, we aim to notify you through your registered account contact before the change takes effect. Continued use of the platform after any update counts as acceptance of the revised terms. If you do not accept a revised version, you should stop using the platform and contact support to discuss your account. Your wallet balances and transaction records are yours to review at any time through the account history page.
Deposits and withdrawals via bKash are subject to these terms and the transaction limits shown in your account at the time of each request.
Nagad wallet activity follows the same rules as all other payment methods covered here — records are visible in your account history.
Rocket transfers processed through your account are governed by these terms alongside any conditions Rocket applies on their own platform.
These terms draw a clear line between what we govern and what falls under third-party rules or local law. Understanding this boundary helps you know exactly where to direct a question or dispute.
Your login, account wallet, transaction history and any activity you carry out while signed in are fully within the scope of these terms. We are responsible for the account environment we provide.
Deposits and withdrawals made through bKash, Nagad or Rocket are governed here for the platform side of the transaction. The payment provider's own terms apply to the transfer on their side.
Game content supplied by studios in our lobby — including titles from PlayStar, Habanero, Joker and JDB — is subject to each studio's own fair-play rules alongside these terms.
Any external service linked from jili33 — including payment providers or external tools — operates under its own terms. We do not control or accept liability for those third-party conditions.
These terms are not one-sided. You have clear, practical actions available to you at any point. Your account history page shows every transaction on record — deposits, withdrawals and wallet movements via bKash, Nagad or Rocket are all logged with timestamps and amounts. If you spot a record that does not match what you authorised, you can raise it through the support channel and we will check it against our system logs. Keeping your account details accurate is your responsibility, but correcting them is straightforward: the account settings page lets you update contact information, and our support team can assist with anything that requires verification on our end. You are also entitled to ask us what data we hold on your account and to request corrections where something is wrong. We do not hold personal data beyond what is needed for account operation and what local law requires us to retain.
Open your account history to see every transaction. Dates, amounts and payment methods are all listed there — no need to contact support for routine record checks.
Update your contact details through account settings. For changes that require identity verification, our support team will walk you through the steps shown on the verification page.
If any term is unclear or you believe a transaction was processed in error, contact support directly. Include your account reference and the date of the activity in question.
You can ask us to review how your account has been handled under these terms. We log all support interactions so any follow-up request can reference the original conversation.
Questions about these terms, your account or a specific transaction can come to us through any of the channels below. When you contact us, include your account username and the relevant transaction date so we can locate the record quickly.
Open live chat from any page on the platform while you are logged in. This is the fastest route for questions about a specific term, a transaction dispute or an account access issue.
For formal requests — including data queries, account correction requests or a written record of a dispute — send us an email. We aim to respond with a reference number and initial reply.
The help page in your account dashboard addresses common terms questions with step-by-step instructions. Check there first for bKash, Nagad or Rocket transaction queries before raising a ticket.
We collect only the account and transaction data needed to operate your wallet and comply with the requirements of the regions we serve. This means your bKash, Nagad and Rocket transaction records are retained for as long as required by applicable rules — and no longer. Cookie use on the platform is limited to session management and account continuity; no tracking cookies are placed without a disclosed purpose. Account security relies on login credentials you set and any verification steps shown on the account page. We do not store payment credentials for bKash, Nagad or Rocket on our side — each transaction goes through the provider's own secure channel. If you want to know exactly what data we hold, or you want to request a correction, the account settings page is the starting point and support is available to follow through.
Transaction records and account data are kept for the period required by applicable rules in the regions we serve. You can view your own records in account history at any time without making a formal request.
Cookies on jili33 are used for session management and to keep you logged in across pages. No third-party advertising cookies are placed without a disclosed basis shown in the cookie notice.
Your account is protected by the credentials you set. Any changes to your login details require the verification steps shown on the account settings page — contact support if you cannot complete them.
For any formal request about how we handle your data under these terms, reach us through the email support channel. We will confirm receipt and respond within a reasonable period.
The questions below cover what players in Bangladesh most often ask about these terms, account rights and how policy applies to specific situations like wallet transactions and data requests.
Yes. All wallet activity processed through your account — including deposits and withdrawals via bKash, Nagad and Rocket — falls under these terms for the platform side of the transaction. The payment provider's own conditions apply separately on their side.
The current version of these terms is always shown in your account dashboard after login. If a change affects your rights in a material way, we aim to notify you through your registered contact before it takes effect. Continued use counts as acceptance.
Yes. Your full transaction history — including all bKash, Nagad and Rocket activity — is available on the account history page. You do not need to request it separately; it is accessible whenever you are logged in.
Contact support through live chat or email, and include your account username and the date of the transaction. We will check it against our system records and respond with a reference number and explanation.
Access and eligibility depend on your local law and the regions jili33 currently serves. We do not make legal determinations on your behalf — check that using this platform is permitted under the laws that apply to your location before you continue.
Start at the account settings page, where most contact details can be updated directly. For changes requiring verification, or to ask what data we hold, contact us by email. We will confirm receipt and follow up within a reasonable period.