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This policy explains exactly what account and transaction data jili33 holds about you, how we use it, and what choices you have — including data linked to your bKash, Nagad or Rocket wallet activity. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to use. For Bangladesh accounts, that typically means data connected to bKash, Nagad or Rocket transactions: wallet references, transfer amounts and timestamps we need to match deposits and withdrawals to the right account. We do not sell this information to third parties. We retain transaction records for the period required to resolve disputes and meet any applicable legal obligations in the regions where we operate. Cookie data collected through your browser session is used only for session continuity and basic analytics — it does not identify you personally unless you are logged in. If you use our platform across more than one device, session data is tied to your account login, not to the device itself. Any change to how we process your data will be reflected in an updated version of this policy, and the revision date will be shown at the top of this page. Continued use of your account after an update means you have seen the revised terms.
Wallet reference used to match your deposit or withdrawal to your account record.
Transfer timestamp and amount stored to support transaction verification and dispute resolution.
Payment confirmation data retained for the period required by applicable regional obligations.
This policy covers data we process directly through your jili33 account — registration, login sessions, wallet transactions and in-account activity. It does not extend to third-party services you reach from our platform, such as external payment gateways or studio game servers operated by PlayStar, Habanero, Joker or JDB. Those services carry their own data terms. If you are unsure whether a particular data point falls inside or outside this policy, contact our support team before sharing it.
Login credentials, session tokens and device identifiers used to keep your account accessible across mobile and browser sessions fall inside this policy.
bKash, Nagad and Rocket transaction references, amounts and confirmation timestamps are stored and processed under the terms described here.
Game activity logs tied to your account — such as round history in slots or live tables — are covered here only where they identify you personally.
Payment gateways and game studios like PlayStar or Habanero operate under their own privacy terms. We do not control what those services collect on their own infrastructure.
You are not locked out of your own data. Several practical steps are available to you directly through your account or through our support channel. Your transaction history — including bKash, Nagad and Rocket records — is visible in the wallet section of your account dashboard after login. If a record looks incorrect, you can raise a correction request by contacting support with the specific transaction reference and the detail you believe is wrong. For questions about what data we hold on your account specifically, a data inquiry can be submitted through the support contact path listed on this page. We aim to respond to data-related requests within a reasonable time. Note that availability of these steps depends on your local law and the eligible region your account is registered under — the fields and options visible in your account reflect what applies to your registration.
Log in and open the wallet section to see your full transaction history, including dates and amounts for bKash, Nagad and Rocket activity.
If your registered contact detail or wallet reference is recorded incorrectly, contact support with the account reference and the correction needed.
To ask what personal data we hold on your account, use the support contact route below and include your account ID in the message.
If you want your account closed and data handled accordingly, raise a written request through support. Processing depends on outstanding balance and local legal requirements.
For any question about how we handle your data — or to submit a correction or inquiry request — use one of the contact paths below. Include your account ID and a clear description of the data point or request so we can respond accurately. Response times depend on volume and the nature of the request.
Open the chat icon from your account dashboard. Available for account and privacy questions during our active support window.
Send your data inquiry or correction request to our support address. Include your account ID and the specific transaction or data reference.
The Help section inside your account contains answers to common privacy questions and links to the data inquiry submission form.
We apply account-level security practices to protect the personal and transaction data we hold. Cookies used on this site are session-scoped and do not persist after you log out unless you have enabled a remembered-login option in your account settings. Data retention periods are set to meet the minimum required for transaction verification and any applicable regional legal obligations — we do not hold data longer than necessary. If our data practices change in a way that affects you, this policy page is updated and the revision date is shown at the top.
Session cookies keep your login active while you browse. Analytics cookies are non-identifying. You can clear cookies from your browser settings at any time without affecting your account data.
Your login credentials are stored in hashed form. We do not store your bKash, Nagad or Rocket PIN — only the wallet reference and transaction confirmation provided by the payment gateway.
Transaction records are retained for the period required to resolve disputes and satisfy any legal obligations in the regions where this platform operates. Closed accounts are handled per applicable local law.
When we revise this policy, the updated version replaces the previous one on this page. The revision date at the top of the page shows when it was last changed.
These are the questions we receive most often about how jili33 handles account data, cookies and your rights under this policy. If your question is not covered here, use the support contact path listed above.
We collect the name, contact detail and payment method you provide at registration. For Bangladesh accounts, that includes the wallet reference for bKash, Nagad or Rocket. We do not collect payment PINs — only the reference and confirmation data passed by the gateway.
Yes. Log into your account and open the wallet section. Your full transaction history — including dates, amounts and the payment method used — is listed there. If a record appears incorrect, contact support with the specific reference number.
We do not sell your data to third parties. Payment gateway operators and game studios like PlayStar or Habanero may process data on their own infrastructure under their own terms. We do not control what those services collect independently of your jili33 account.
Retention periods are set to cover dispute resolution and any applicable legal obligations in the regions where we operate. We do not hold data longer than necessary. If you close your account, data handling follows local legal requirements relevant to your registration region.
Session cookies clear when you log out unless you have enabled a remembered-login option in your account settings. Analytics cookies are non-identifying and do not carry personal account data. You can clear all cookies from your browser settings at any time.
Contact our support team via live chat or email, including your account ID and the specific data point you want corrected or inquired about. We aim to respond within a reasonable time. Availability depends on local law and your eligible registration region.